FAQ Shipping & Contact

 


IMPORTANT INFORMATION, PLEASE READ BEFORE ORDERING


ANSWERS TO FAQ ARE ALL LISTED BELOW, THANK YOU. 



 

Updated 23rd July

NEW Timelines and Shipping for Clothing and Accessories from July 2017 - the below information applies to orders taken on 15th July onwards. Thank you.



Our Limited Edition Apparel is Made-To-Order and ships upon production completion, we appreciate your patience during the time it takes to create your orders from receipt. Details below.




Please note, any items purchased along with 'Made-To-Order' such a magazines will be sent separately.




May we take this opportunity to thank you for you custom and continued support.




Made-To-Order

Please note our apparel is made-to-order. These items are Limited Edition bespoke creations, made specifically to the colour ways and sizes you choose from our store. 
As soon as we receive your order and payment is completed, your garment will be made and shipped.

Turnaround time is now approximately 15 working days, please note payment transactions take approx five working days to complete to us, we will then action your order. Our team work Monday - Friday during business hours only.




BLAG Account
We recommend prior to ordering, you set up a BLAG account on the site. Please use this to keep your contact and mailing information updated, as we are unable to make changes after your order has been submitted.



Shipping Fees and Dates


Shipping fees are added at checkout.
Our team are able to track the status of both recorded and courier services. 

You can choose three shipping types:


Standard - Untracked: UK 5-7 Days, EU 7-9 Days, International 12-16 Days


Recorded - Traceable: UK 3-5 Days, EU 5-7 Days, International 10-14 Days


Courier - Tracked: UK 1-5 Days, EU 5-7 Days, International 7-14 Days


All timing listed is estimated: working days only



Standard Shipping: Please allow a maximum of 20 working days of despatch for UK / 40 working days for rest of the world before contacting us regarding non receipt.



When ordering with PayPal Express, you are first taken to the PayPal page. This is where PayPal input your credit card information. Once PayPal receives your billing address, they send that to Shopify in order for them to calculate which rates are applicable, this will occur if you are choosing signed for shipping.



Please strictly use your full name and full address and please make sure the contact information matches that on your debit/credit or PayPal account.




Important

Please note, we reserve the right for production and / or shipping dates to change subject to director's schedules, production and / or freight hold ups given the bespoke nature of our service.


You will receive an email confirming shipping, as soon as our team have completed your order. We believe our team should work in a stress-free environment in order to bring you high standard pieces, therefore please allow extra time during busy periods.



Order changes

Due to the made-to-order nature, we are unable to accept any changes to orders.




Magazines

Pre-order magazines have an estimated publishing date listed on the description section.




Standard Shipping


Untracked.
When your parcel arrives in your country, it will be passed into your local postal network and be delivered according to their standard delivery procedures. We are unable to guarantee delivery of any untracked items and booking this way is at your own risk.




If ordering in Russia, China, Korea, South America, Mexico, we recommend using the recorded mail or courier option only.




Transit Timeframes

All transit time frames are issued by PO and courier services (Royal Mail and your local service combined) as an aimed schedule of delivery and may differ. Please note, transit times come into effect as soon as shipping has commenced and aren't calculated from the date of purchase. 
You can also check local shipping status' here: http://www.royalmail.com/service-update/international


For all other orders, we ship fortnightly. Please allow 4-8 weeks for delivery maximum before contacting us regarding possible missing items.

We cannot be held responsible for any delays due to postal / courier strikes or third party delays. 



Customs & Import Charges


Any customs or import duties are charged once your parcel reaches its destination country. The recipient is responsible for any of these charges. Unfortunately, we aren't able to provide these charges, nor do we have any control over them, given that customs policies and import duties vary widely around the world. If you would like to find out ahead of making a purchase, please do contact your local customs office for any current rates to avoid any unexpected charges associated. Thank you.




VERY IMPORTANT: Your Shipping Address 
Please make sure to include all address information and do not abbreviate any city, country names or zip/post codes and capiltalise country names etc. We need full addresses to ensure safe delivery including Full name, Building name / number, Street name, Town / City, County / State, Zip and Country. 

Please do make sure all addresses are in the correct format for your local postal services and also in English - shipping / postal services are more often using machinery that reads zips and addresses on our labels for sorting, any incorrect address information can cause parcels to be lost in transit.




Correct formatting can be found here: http://www.addressdoctor.com/en/countries-data/address-formats.html and http://www.royalmail.com/business/help-and-support/how-to-address-your-mail-correctly this is essential as we cannot be held responsible for any missing / delayed items when information is incorrectly supplied to us. 

If you feel your parcel should have arrived and it has been fulfilled, please do check in with your local post office if you selected Royal Mail options as they may be holding it there after delivery attempt.




Returns / Refunds

Please note we cannot accept returns on magazines nor made-to-order items and don't issue refunds due to apparel being made for you / printed items. However, should you find your purchase faulty, please email photographic evidence upon receipt of your items in the first instance and we will work out a solution with you. Please note we are unable to accommodate enquiries after 30 days of receipt.
To ensure your communications are received, please do contact us by replying to your receipt email only. Please allow us at least 14 - 20 working days for a reply, we are a very small team and read emails between 10am and 4pm on working days only when we are not involved in production. Many thanks.


Any parcels returned to us as a result of incorrect address information or uncollected will be subject to a further shipping fee payable to BLAG in order to be re-shipped. 




Payment Security

If we are alerted to any possible fraudulent activity in relation to order payments, we will first try contacting you by phone and if we aren't able to reach you, will fully refund the order. If you do receive a refund, please do place your order again using an alternative payment method. Many thanks.




Discounts

Please note we reserve the right to discontinue discounts at any time. Only one discount may be applied for per order, per person. We are unable to apply discounts after purchases have been made on your behalf. Discounts must be submitted at the time of purchase only and entered in the correct box / dropdown onscreen after the paypal / payment page.




Packaging

Our apparel items are packed clear bags and shipped in standard grey mailing bags.



Contact and Letters 

Due to the very high volume of emails received, please thoroughly read this FAQ page before contacting us. All questions pertaining to label and magazine purchases are answered here. We hope you understand that given the hands on nature of our work, as much as we’d like to, we are unable to personally reply to messages.

Artists, artist representatives and Retailers: for professional enquiries, please use the contact email on the website and clearly mark your enquiry in the subject line. 



Please do not use Social Networks for customer communications, as we cannot guarantee a reply as we are unable to frequently monitor those inboxes / comment boxes.

Answers to enquiries are listed on this page. Thanks for your understanding.



Please note we are unable to respond to any emails of a personal nature and do not communicate via social networking.




Social Networking

Please follow us on twitter for any general news updates via @WeAreBLAG / @BLAGmagazine – tweets from Sally & Sarah or / and our team Instagram: @WeAreBLAG / @BLAGmagazine, Tumblr: BLAGMagazine and Facebook: WeAreBLAG

By placing an order with us, you acknowledge the above information.


Many thanks,






 
BLAG

Size Charts

Size Chart / Fabric Composition / Finish Details

All garments are sustainably created using the highest quality yarns and environmentally friendly practises. Care: Cool wash only, don't iron art.

Items are measured flat across under arms and flat down from highest point shoulder to neck. Sweatpants flat across the waist and flat from waist to hem. Colours listed will roll out seasonally and will be shown on each product page.

Organic Pullover Hoodie
100% Organic Combed Cotton, Brushed
Finish: Double-lined drawstring hood, with optional pull cords, brushed fleece inside, headphones loop at neck and hole in pocket. Side pockets. Ribbed cuffs and waistband.
XS 19.75" x 23.75", S 20.75" x 25", M 22" x 26.25, L 23.25" x 27.5", XL 24.5" x 28.5", XXL 25.5" x 29.75"

Pullover Hoodie
80% Combed Cotton, 20% Polyester
Finish: Double-lined drawstring hood, with optional pull cords, brushed fleece inside, headphones loop at neck and hole in pocket. Side pockets. Ribbed cuffs and waistband.
XS 18.5" x 26.75", S 19.75" x 28", M 20.75" x 29.25", L 22" x 30.25", XL 23.25" x 31.5", XXL 24.5" x 32.75"

Sweatshirt - Drop Sleeve
80% Combed Cotton, 20% Polyester.
Finish: Ultra soft brushed inside fabric. Beautifully finished drop sleeve, ribbed neck, cuffs and waistband. Superior quality.
XS 18.75" x 24", S 20" x 24.75", M 21.25" x 25.5", L 22.5" x 26.5", XL 23.5" x 27.25", XXL 23.75" x 28"

T-Shirt - Classic Style Unisex
Fabric: 100% Combed Organic Cotton
Finish: Ribbed neck, fitted sleeve at shoulder, side seams.
XS 18.75" x 26.75", S 19.75" x 27.5", M 21" x 28.25", L 22 x 29.25", XL 23.5" x 30", XXL 25.25" x 30.75"

T-Shirt - Bamboo
70% Bamboo Viscose 30% Organic Cotton
Finish: Super soft, Ribbed neck, fitted sleeve at shoulder, side seams.
S 19" x 26.75", M 20" x 27.5", L 21.25" x 28.25", XL 22.5" x 29.25", XXL 23.5" x 30"

T-Shirt - Rolled Sleeves
Fabric: 100% Combed Organic Cotton
Finish: Ribbed neck, fitted sleeve at shoulder, side seams. Rolled Sleeve secured.
S 18.75" x 27.5", M 20" x 28.25", L 21" x 29.25", XL 22.25 x 30 (XXL up available as classic plain white organic t-shirt)

Women's Vest / Tank
100% Tencel Lyocell (Eucalyptus
S 16.75" x 26.5", M 17.75 x 27.25", L 18.75" x 28" (XL available in White, Heather White or Heather Grey unisex style only 21.75" x 29.75")

Unisex Vest / Tank
100% Combed Cotton, Heather Grey: 85% Cotton, 15% Viscose, Heather White: 99% Cotton, 1% Viscose
S 18.75" x 27.25" M 19.75" x 28.25", L 20.75" x 29", XL 21.75" x 29.75"

Baseball Style Shirt
Fabric: 100% Organic Combed Cotton
Finish: 3/4 length raglan sleeve and curved hem
XS 18.5" x 26.5", S 19.5" x 27.25", M 20.5" x 28.25", L 21.5" x 29.25", XL 22.5" x 30", XXL 23.5" x 30.75"

Sweatpants
Fabric: 100% Organic Combed Cotton
Finish: Panelled legs, rib finish pockets, drawstring waist and rib cuff at ankles
XS 12.5" x 37", S 13.5" x 38.25", M 14.25" x 39.5", L 15" x 39.75", XL 15.75" x 40.25", XXL 16.5" x 40.5"